Returns & Refunds

Last Updated: October 26, 2026

Your Satisfaction, Our Priority

At SHENGKE, we want you to feel confident when choosing your watch.

We understand that a purchase may not always meet your expectations, and we aim to make the returns and refunds process clear, straightforward, and respectful of your rights.

1. Return Eligibility

For voluntary change-of-mind returns, customers may request a return within [VOLUNTARY RETURN PERIOD] days after receiving their order.

Products should be:

  • In their original condition.

  • Unworn, apart from reasonable handling necessary to inspect the item.

  • Free from damage caused by improper use.

  • Accompanied by original accessories, included items, and packaging where reasonably possible.

These conditions do not restrict statutory remedies for defective or non-conforming goods.

2. How to Request a Return

To initiate a return, please contact:

[OFFICIAL SUPPORT EMAIL]

Include the following information:

  • Your order number.

  • The email address used during checkout.

  • The product you wish to return.

  • A brief explanation of your request.

Our customer care team will review your request and provide the applicable return instructions and destination.

Please contact us before sending your return so it can be processed correctly.

3. Return Shipping Costs

For voluntary change-of-mind returns, shipping costs are [STATE WHETHER THE CUSTOMER OR SHENGKE PAYS], subject to applicable law.

For defective, incorrect, or non-conforming goods, return shipping and related remedies will be handled according to applicable consumer protection laws.

Any permitted return fees will be disclosed clearly.

4. Damaged or Defective Products

If your watch arrives damaged, defective, or different from the product ordered, please contact our customer care team.

Include your order number, a description of the issue, and relevant photographs where available.

We will review the situation and arrange an appropriate remedy under applicable law.

Depending on the circumstances, this may include a repair, replacement, or refund.

5. Refund Processing

Once an eligible return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method wherever possible.

For voluntary returns, refunds are generally processed within [REFUND PROCESSING TIME] after the applicable conditions have been met.

Your financial institution may require additional time to make the funds available.

Mandatory legal refund deadlines will always be respected.

6. Exchanges

Exchange requests are subject to product availability, applicable conditions, and statutory rights.

Please contact our customer care team before sending an item for exchange.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation may be possible before an order has been dispatched.

If an order is already in transit, applicable return and cancellation rights remain available.

8. International Consumer Rights

Customers retain mandatory consumer rights provided by the laws applicable to their purchases.

For eligible online purchases in the European Union and United Kingdom, consumers generally have a statutory 14-day withdrawal period after receiving goods, subject to applicable rules and exceptions.

In Australia, consumer guarantees may provide remedies for faulty products independently of voluntary change-of-mind policies.

Nothing in this policy removes or limits mandatory legal rights.

9. Return Address and Instructions

The applicable return destination and instructions will be provided by our customer care team when a return request is initiated.

Where a return address or other information must be disclosed before purchase under applicable law, it will be made available through our published store information.

10. Contact Information

For assistance with a return, exchange, or refund:

SHENGKE Customer Care

Email: support@shengkebrand.com

Website: https://shengkebrand.com