Frequently Asked Questions

Everything You Need to Know

Find answers to common questions about SHENGKE watches, orders, international shipping, returns, and customer care.

1. How can I contact SHENGKE?

Our customer care team is here to assist with product enquiries, orders, shipping, and after-sales support.

You can contact us at [OFFICIAL SUPPORT EMAIL] or use the contact form on our website.

2. Do you offer international shipping?

Yes. SHENGKE offers shipping to eligible international destinations.

Available countries, delivery methods, and applicable charges are shown at checkout.

3. How long does delivery take?

Delivery estimates depend on your location, order processing time, and selected shipping method.

Visit our Shipping & Delivery Policy for destination-specific information.

4. How can I track my order?

Once your order has been dispatched and tracking is available, you will receive tracking information.

You can follow your shipment using the provided link or our Track Your Order page.

5. Can I return my watch?

Eligible returns are accepted according to our Returns & Refunds Policy and applicable consumer protection laws.

Please review the policy for return conditions, timeframes, and instructions.

6. What if my watch arrives damaged or defective?

Please contact our customer care team with your order number, a description of the issue, and relevant photographs where available.

We will review your request and help arrange the appropriate resolution.

7. Are SHENGKE watches water-resistant?

Water resistance varies by model.

Please review the specifications of your selected watch and follow the applicable water-resistance and care recommendations.

8. How should I care for my watch?

To help preserve its appearance, avoid unnecessary exposure to chemicals, perfumes, abrasive surfaces, and moisture beyond the model's stated resistance.

Gently clean the watch with a soft, dry cloth and follow the care instructions provided with the product.

9. Which payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your country or region.

10. Can I cancel or modify an order?

If you need to request a change or cancellation, contact us promptly.

Changes may not be possible after dispatch, and applicable statutory cancellation rights remain unaffected.

11. How can I stay informed about new collections?

Explore our New Arrivals collection to discover the latest additions.

You can also subscribe to our newsletter for product updates where available.

12. How do I request a refund?

Please contact our customer care team with your order number and a description of your request.

Our team will provide assistance under our Returns & Refunds Policy and applicable consumer laws.

13. Are import duties included in my order?

Import tax arrangements depend on your destination and the shipping method.

Please review the information presented at checkout and our Shipping & Delivery Policy for applicable charges and responsibilities.

14. How can I get help with an existing order?

Contact our customer care team and provide your order number and the email address used during checkout.

This helps our team locate your order and assist you more efficiently.

Still Need Assistance?

We're here to help.

SHENGKE Customer Care

Email: support@shengkebrand.com

Website: https://shengkebrand.com

Timeless style. Thoughtful service.