Privacy Policy
Last Updated: October 26, 2026
Your Privacy Matters
At SHENGKE, we value your trust and are committed to respecting and protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://shengkebrand.com, make a purchase, communicate with our customer care team, or otherwise interact with our services.
The business responsible for operating SHENGKE is identified on our Seller Information page.
1. Information We Collect
Depending on how you interact with our online store, we may collect the following categories of information.
Personal and Contact Information
Your name, email address, telephone number, shipping address, and billing information.
Order Information
Products purchased, order numbers, transaction details, payment status, shipping information, and order history.
Technical Information
Your IP address, browser type, device information, cookies, and data relating to your interactions with our website.
Customer Communications
Information you provide when contacting our customer care team or submitting enquiries.
Marketing Preferences
Newsletter subscriptions, communication preferences, and privacy consent choices.
2. How We Use Personal Information
We may use your personal information to:
• Process purchases and payments.
• Prepare, fulfil, and deliver orders.
• Provide order confirmations and shipping updates.
• Respond to enquiries and provide customer support.
• Manage returns, refunds, and product-related requests.
• Prevent fraud and maintain website security.
• Maintain and improve our online store and its performance.
• Understand customer preferences and website activity.
• Send marketing communications where permitted by applicable law.
• Comply with tax, accounting, and other legal obligations.
Where required by applicable law, we process personal information on an appropriate legal basis, including contractual necessity, compliance with legal obligations, legitimate interests, or consent.
3. Payment Information
Payments are processed securely through the payment service providers available at checkout.
These providers process payment information in accordance with their security standards and applicable privacy policies.
We do not request complete payment card details through email or social media messages.
4. Sharing Personal Information
We may share personal information with trusted third-party service providers when necessary to operate our business and deliver our services.
These may include:
• Shopify, our e-commerce platform.
• Payment processing providers.
• Shipping and fulfilment partners.
• Customer support and communication services.
• Analytics and advertising partners.
• Fraud prevention and security service providers.
• Professional advisers and relevant authorities when required by law.
Personal information is shared only for relevant business purposes and in accordance with applicable legal requirements.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to support essential website functions, analyse performance, and provide relevant shopping experiences.
Where required by applicable law, non-essential cookies and similar technologies are used in accordance with your consent choices.
For more information, please review our Cookie Policy. You may also manage applicable settings through our Cookie Preferences page.
6. International Data Processing
As SHENGKE serves customers internationally, your personal information may be processed or stored outside your country of residence.
Where required by applicable law, appropriate safeguards are implemented to protect personal information transferred internationally.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
Retention periods may vary depending on the type of information, operational requirements, applicable legal obligations, and the need to resolve disputes or enforce agreements.
8. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
• Access the personal information we hold about you.
• Request the correction of inaccurate or incomplete information.
• Request the deletion of eligible personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request data portability where applicable.
• Opt out of certain advertising-related uses or sharing of personal information.
• Lodge a complaint with a relevant data protection authority.
To exercise any applicable privacy rights, please contact our customer care team using the email address provided below.
9. Marketing Communications
We may send promotional communications where permitted by applicable law and in accordance with your communication preferences.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our promotional messages or by contacting our customer care team.
Order confirmations, shipping notifications, and other essential service communications may continue when necessary to fulfil your purchase or comply with legal obligations.
10. Children's Privacy
Our online store is not directed at children, and we do not knowingly collect personal information from children in violation of applicable law.
11. Data Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
12. Third-Party Services
Our website may contain links to third-party websites or services that operate under their own privacy policies and practices.
SHENGKE is powered by Shopify. Additional information about how Shopify processes consumer personal information is available at:
https://www.shopify.com/legal/privacy/consumers
We encourage you to review the privacy policies of third-party services before providing personal information.
13. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, services, or applicable laws.
Any updates will be published on this page, together with a revised "Last Updated" date.
We encourage you to review this policy periodically to stay informed about how we handle personal information.
14. Contact and Business Information
If you have any questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us using the details below.
SHENGKE Customer Care
Email: support@shengkebrand.com
Website: https://shengkebrand.com
Information about the responsible business operator and applicable legal contact details is available on our Seller Information page.